TQA PMA June 2022
NOTE: For Tech, OSG and TM Supports take each call on a main agent’s POV
Multiple Correct, 20pts. Select the troubleshooting Tips or Probing questions that applies on the given scenarios. There can be more than one applicable answer so please read the scenario carefully.
Note: If the item only needs 3 answers, select 3 answers only. Each additional selection earns a deduction
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The total time allowed for this quiz is 45 minutes. |
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