CE, TQA & TM Support WE08.06.22 (TQA)
Fill-in Question.
Instructions: Here are conversations between the agent and the customer. Based on the customer’s response, provide the correct category to be selected for each scenario.
Sample answer: Category: Dialing > Buttons
Note: Take each scenario from a Main agent’s POV.
This quiz is timed.
The total time allowed for this quiz is 1 hour. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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