TQA PMA WE08.27.22
Instructions: Here are conversations between the agent and the customer. Based on the customer’s response, provide the correct category for each scenario, and identify if there is a need to call the RA hotline for troubleshooting instructions.
Sample answer 1: Dialing > Buttons, Need to call the RA hotline
Sample answer 2: Dialing > Buttons, No need to call the RA hotline
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