TQA PMA WE11.19.22
Voicemail vs Answering System
Provide the correct resolution, category, and sub-category for each of the following scenarios.
Sample answer:
Resolution: The customer has to turn on the answering system.
Category: TAS/ITAD > Won't Answer/Won't Record
Note: For Tech and OSG agents, take each scenario from a Main agent’s POV.
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The total time allowed for this quiz is 45 minutes. |
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