CE, TQA & TM Support WE10.29.22 (TQA)
Voicemail vs Answering System
Provide the correct resolution, category, and sub-category for each of the following scenarios. Take each scenario from a Main agent’s POV.
Sample answer:
Resolution: The customer has to turn on the answering system.
Category: TAS/ITAD > Won't Answer/Won't Record
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
|
|
|
