TQA PMA WE01.28.23
Fill-in Question. (20 Points)
Read each scenario very carefully. Identify the correct category, sub-category, and sub-category A to be used to address the issue. Write N/A if there are no applicable sub-categories.
Example 1: Product Support > Battery/Charging > Charge Light/Indicator
Example 2: Product Support > Display Error Messages > N/A
Note: For Tech and OSG agents, take each scenario from a Main agent’s POV.
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The total time allowed for this quiz is 1 hour. |
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