CE, TQA & TM Support WE01.07.23 (TQA)
Fill-in Question. (20 Points)
Read each scenario very carefully. Identify the correct category, sub-category, and sub-category A to be used to address the issue. Write N/A if there are no applicable sub-categories.
E.g.: Product Support > Battery/Charging > Charge Light/Indicator
Note: Take each scenario from a Main agent’s POV.
This quiz is timed.
The total time allowed for this quiz is 1 hour. |
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