TQA PMA WE06.17.23
Read each scenario very carefully and select the most appropriate CATEGORY, SUBCATEGORY and META ANSWER TITLE from the given choices which you should use in CRM to address the issue.
Note: For Tech and OSG agents, take each scenario from a Main agent’s POV.
Featured Model: DS6161
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
|
|
|
