TQA PMA WE08.26.23
This assessment is intended to test how well the KB articles are being utilized in addressing the customer's concern. READ THE INSTRUCTIONS CAREFULLY before providing an answer.
NOTE: For Tech and OSG, take each scenario on a main agent’s POV
This quiz is timed.
The total time allowed for this quiz is 40 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
|
|
|
