TQA PMA WE09.30.23

Use your critical thinking. This assessment is intended to test how well you are familiar in call handling and call flow process. READ THE INSTRUCTIONS CAREFULLY before providing an answer. Please use all available resources.

NOTE: For Tech and OSG, take each scenario from a main agent’s POV.

This quiz is timed.
The total time allowed for this quiz is 40 minutes.

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Ira Ordoviz

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