M&P Quiz #3
Provide the correct replacement option based on the scenario:
E.g: What replacement to offer, status, ticket owner and escalation type.
-Unit deemed malfunctioning.
-Purchased 06/2023 with receipt from Best buy.
Phone used for business.
Replacement Option: Old Advance Replacement
Status: Escalated
Ticket Owner: Phone OSG Tier 1
Escalated Type: Place an order
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