TQA PMA WE11.04.23
This assessment is intended to test your active listening and understanding of the customer's concern, as well as your critical thinking to identify the right category and ask the right probing questions. READ THE INSTRUCTIONS CAREFULLY before providing an answer.
NOTE: For Tech and OSG, take each scenario from a main agent’s POV.
Focus: Active Listening/Paraphrasing, Probing, Category Selection
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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