Genentech Reference Documents
QM-PRES-0009 Audit & Inspection Readiness Training
REF-OPS-0522 Logging into Verint Job Aid
REF-OPS-0701 Scorecard for Agent View and Sign Off
REF-OPS-0766 Equipment Returns: PSC Pack N Ship Guide
REF-OPS-0767 Equipment Set-up Guide for PSC Direct Ship
REF-OPS-0768 Equipment Set-up Guide for PSC OnSite
REF-WFM-0020 View Work Schedules in Verint - Agent
REF-OPS-0121 AERO Data Entry Instructions for Reporting a Potential Adverse Event (PAE), a Special Situation Event (SSE), and a PAE with a Product Complaint (PC) – Genentech Access To Care Foundation (GATCF) Program
REF-OPS-0524 QA Coaching Session - Agent View Job Aid
REF-OPS-0647 Performance Management Standards
REF-OPS-0759 Benefits Investigation/Prior Authorization Service
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