Vonhaus Week 28 PKC WC0713 JULY Bi
The focus of this PKC is all about aligning CSR workflows with new system updates. It streamlines shipping operations by transitioning from Yodel to InPost, updates XDP telephone contact hours, simplifies the refund process by eliminating manual refund sheets, and guides staff on addressing out-of-stock air conditioner queries. It also details key procedures for managing the Kaufland.de portal—including response SLAs, order processing, invoice generation, and handling customer return and "Take Back" requests.
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