SmarterServices Support Week 36 PKC WC0907 Sept2026
The focus of this PKC is about setting clear and realistic expectations when reviewing or investigating session concerns and correctly assisting CSU Global SmarterMeasure testers who experience first-time login issues. This PKC reinforces the importance of providing specific timelines, communicating status updates when reviews take longer than expected, documenting relevant progress, and understanding when CSU Global testers should be referred to their school advisor or admissions representative for assistance.
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