CCO Employee Culture & Morale Survey

The following survey is specific to the Jeffersonville AIG Warranty Customer Service department and will not be delivered corporate-wide. This survey will help provide valuable information that the Call Center leaders can use in evaluating and when making important decisions about departmental improvements and cultural awareness. The objective of this survey is to provide honest feedback directly to your manager’s and leaders for making departmental improvements. Please carefully review each question and provide your response.


  1. What is your current tenure within AIG Warranty?
    Greater than or equal to 15 years.
    Greater than or equal to 10 years but less than 15 years.
    Greater than or equal to 5 years but less than 10 years.
    Greater than or equal to 1 year but less than 5 years.
    Less than 1 year.


  1. Think about your experiences within the Customer Service department in 2019. On a scale from 1 to 10 (where one is least applicable and ten is most applicable) do you feel you received opportunity to develop and grow professionally within your role and within the department?
    N/A
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10


  1. Think about your experiences within the customer service department in 2019. On a scale from 1 to 10 (where one is least applicable and ten is most applicable) do you feel you received appropriate direction to focus on achievable goals within your role and within the department?
    N/A
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10


  1. Think about your experiences within the Customer Service department in 2019. On a scale from 1 to 10 (where one is least applicable and ten is most applicable) do you feel you were able to approach management, leadership, and build professional relationships that supported you within your role?
    N/A
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10


  1. In an effort to keep you updated with the warranty business what type of business updates would you like to receive and how often would you like to get updates?


  1. How often do you look forward to coming to work every day?
    Most of the time.
    Half the time.
    Less than half the time.
    I never look forward to coming to work.


  1. Would you say that AIG Warranty (Jeffersonville, Indiana) is a great place to work?
    Yes
    No


  1. On a scale from 1 to 10 (where one is least favorite and ten is most favorite) how would you rate the AIG Warranty Customer Service department among other places and departments you might have worked?
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10


  1. On a scale from 1 to 10 (where one is least applicable and ten is most applicable) how would you rate your team manager in terms of being fair, supportive, and build trusting professional relationships with you?
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10


  1. Do you believe your work responsibilities align with AIG Warranty's overall goals and objectives?
    Yes
    No


  1. Do you believe your work responsibilities align with your team manager’s goals and objectives?
    Yes
    No


  1. Does your team help you complete tasks and/or is available to help You?
    Yes
    No


  1. How often do you receive recognition from your manager?
    Always
    Almost Always
    Seldom
    Almost Never
    Never


  1. Do you feel you had enough training to fulfill your current responsibilities?
    Yes
    No


  1. What motivates you to do a great job for AIG (e.g., rewards, recognition, other)?


  1. What activities would you like to see in the workplace? (e.g., ice cream social, potlucks, cookouts, community involvement or other).


  1. If you can implement one change today in our department what would it be and why?


  1. Describe how you feel about workplace rewards (e.g., extra day off with pay, shrinkage roll-offs, gift cards, other) that motivate you to do a good job.


  1. What additional training and development opportunities interest you (e.g., Excel training, other)?


  1. What are the department's weaknesses? Describe how we can improve.


  1. Do you have the resources needed to help you respond adequately to complex professional situations?
    All the time.
    Most of the time.
    Seldom.
    Almost never.
    Never


  1. In your experience, what is the #1 reason for workplace stress? If possible, describe what the Customer Service department leadership and management team can try to do in order to assist in alleviating some of the stress.


  1. Describe how you feel when you leave work on most days.


  1. On a scale from 1 to 10 (where one is least likely and ten is most likely) how likely are you to refer a friend or family member to work for AIG Customer Service department?
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10


  1. What is your role within the Customer Service department?
    Manager, Lead or Administrative
    Customer Service Representative
    Other Support Function


  1. Please feel free to provide any feedback or comments not covered within this survey that you would like to convey to the leadership and management team.