Employment/ Interview Feedback.

As a Technical and Billing specialist, you will assist and resolve internet connectivity issues through a variety of troubleshooting steps and diagnostic tools for residential and small businesses. Assist and answer questions regarding network connectivity, data usage and monthly charges or fees.
Understand and follow customer service techniques and procedures to provide the most professional service possible. Meet or exceed quality, performance, and production standards set by the company and the client. Set an example for appropriate and professional work place conduct, and contribute to a positive atmosphere and work environment.
Name: 


  1. What program are you currently on? 


  1. What major job responsibilities/duties do you currently have that is not included in this job description?


  1. Is there anything on the description that you do not perform?


  1. Is there anything not covered in the interview that you feel should have been?


  1. Did the interview set you up with a realistic job preview?
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  1. Do you have any recommendations to help us improve our On Boarding process for New Hires?


  1. Did you receive a phone screen from us?
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  1. If so, any feedback from that experience?


  1. Did you schedule an interview via email?
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  1. Did you find this method of communication convenient?
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  1. Any recommendations?


  1. Who conducted your first interview? 


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  1. Who conducted your second interview? 


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  1. Did you get to listen to calls on the production floor?
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  1. Was this beneficial for you?
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  1. Why/why not?


  1. Did this help provide a realistic job preview?
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  1. Do you have recommendations for our online application?


  1. How was your experience with our new hire paperwork process?





ARC Smart
AZ