En-Route Exchange Walk Through
Name: 


  1. Was the caller able to be Verified?

    Yes
    No


  1. Were you able to Bring up Itinerary? (make sure you are working in the correct itinerary)  



  1. Have you Determined the needs of the customer? 


  1. Did you bring pull PNR In (GDS) Amadeus? (RT PNR meaning Retrieve Record Locator) 



  1. Did you need to input office ID? (sanex3100)

    Yes
    No


  1. Have you Review the Penalty Restrictions? (Most tickets have more than one rule (1505 Eureka Article for key phrases to pay attention to with in the restriction section) (RTTN and TWD/L60)
     


  1. Did you Check for availability? (Eureka 22512) many format Options)

    Yes
    No


  1. Did you Sell in the flights? (Format example ss1y1 (sell number of tickets class of service amount)

    Yes
    No


  1. Did you Delete unwanted segments? (Format Example xe3-4 (delete segment that is not needed )
    Yes
    No


  1. Did you Delete tst? (Previous store fare using (format TTE/All )
    Yes
    No


  1. Did you Price the flight segments (FXO/S4-6/k) and pay attention to warnings after using pricing command?  


  1. Did you Run the Exchange Script?

    Yes
    No


  1. Did you Click the correct ticket? 


  1. Did you Click Exchange?  


  1. Did you Make sure there is a number in the Coupon Section box under the original ticket column? (warning message input coupon number)  



  1. Did you Click tst? (build tst template from e-ticket record)  


  1. Did you Click price? (make sure pricing command is not down grading passenger)
    CLASS OF SERVICE STAYED THE SAME
    CLASS OF SERVICE CHANGED


  1. Did you Select the correct passenger name? (the ticket for the passenger you are working with) 


  1. Select flight to price  


  1. Select ok  


  1. Did you Insert penalty? (Check all fare rules and follow most restrictive)  


  1. Did you Click Appropriately when charging the penalty? (penalty applied to card unless can be taken out of residual Follow most restrictive rule in all fare rules)  


  1. Did you advise the card member the total add collect for the exchange? (take note of the add collect and total to input within your remarks)
    Yes
    No


  1. Did you input the ccvi in front of the Form of payment? (ccvi information card number expiration date)
    Yes
    No


  1. Did you gain permission to change and charge credit card and click accept? 


  1. Did you send to correct Queue? (enter rtq to make sure it was sent)  



  1. Did you Input remarks? 


  1. Did you save your work?
     


  1. Did you check your work?

    Yes
    No


  1. How did you check your work?
    Enter TQT Check if TST saved
    Enter TTH History should reflect change
    Enter TQR Provides old. new fare, and tax information
    Enter RHR For Remarks saved
    Enter RTQ Queue placement to correct location
    All The Above


  1. Did you resend itinerary details?

    Yes
    No





Alorica
PA