Agent Pulse-Check Survey - March 2020





To supplement the previous training you have received, we're looking for some details from you regarding challenging processes, system navigation questions, and training topics on which you need to spend more time.

The feedback we receive from this survey will be used to support everyone's growth and development with our organization and help improve our training program.

Please scroll down to answer the anonymous survey.


A red asterisk (*) indicates required questions.

  1. What specific processes are the most challenging (i.e. understanding status codes in Winesp, F8 notes in Winesp, drug test report to rules, etc.)? Please provide 1-3 examples. *


  1. What system do you feel uncomfortable navigating (i.e. Winesp, EA admin, cpscreen, etc.) and why?*


  1. Name 1-3 processes on which you feel you have a good understanding (i.e. creating a child SR, understanding missing information, incorrect COCs used at the site, etc.).*


  1. What topic/s do you feel we should have spent more time on during initial training?*


  1. What can we do as an organization to support you in your growth and development?*