Work From Home Pre-Shift Checklist V2.0

This is a checklist that all personnel should be answering every start of their shifts.
Name: 


A red asterisk (*) indicates required questions.

  1. What scope are you supporting?*
    Bank Applications
    CommSee
    Desktop
    Password
    Platinum
    CET
    IMAC
    SRM
    General Support
    Project Based


  1. What Role do you have right now?*
    L1 Analyst
    SME
    Team Lead
    Support
    Non-Voice Analyst
    Management


  1. Do you have internet connection?*
    Yes
    No


  1. Do you have issues with your internet connectivity?*
    Yes
    No


  1. If you answered "You have issues with your internet connectivity above. Can you please give us the details of the issues you are having?


  1. Have you done successful a test call with AVAYA OneX?*
    Yes
    No


  1. Is your USB Headset working?*
    Yes
    No


  1. Is your OneX Software Working?*
    Yes
    No


  1. Is your Laptop Working?*
    Yes
    No


  1. Is your Telephony/Routing working properly?*
    Yes
    No


  1. Is your MyService working Properly?*
    Yes
    No


  1. Can you access all Knowledgebase Articles in Myservice?*
    Yes
    No


  1. Can you acess Citrix?*
    Yes
    No


  1. Can you access VDI?*
    Yes
    No


  1. Is your CTI Pop-Up working?*
    Yes
    No


  1. Is your remote desktop connection working?*
    Yes
    No


  1. Do you have all the tools you need to support users?*
    Yes
    No


  1. Are you in a secluded area?*
    Yes
    No


  1. Are you getting enough support?*
    Yes
    No


  1. Do you have open tickets? Have you asked help to your leaders on possible missed callback, etc?*
    Yes
    No


  1. For [Team Leaders/Supervisor/WFM] Only Does your agent have the correct splits/ telephony routing?
    Yes
    No


  1. For [Team Leaders/Supervisor/WFM] Only Have you reinforced the NDA to your team?
    Yes
    No


  1. For [Team Leaders/Supervisor/WFM] Only Is your CMS Open?
    Yes
    No


  1. For [Team Leaders/Supervisor/WFM] Only Is your Phone View Open?
    Yes
    No


  1. For [Team Leaders/Supervisor/WFM] Only Is the Command Center Active?
    Yes
    No


  1. For [Team Leaders/Supervisor/WFM] Only Is there a war room open for support? (per scope)
    Yes
    No


  1. For [Team Leaders/Supervisor/WFM] Only Have you checked in with your agents in terms of their challenges in this new set up?
    Yes
    No


  1. For [Team Leaders/Supervisor/WFM] Only Have you done the Daily well-being check up with agents?
    Yes
    No


  1. Have you raised your challenges to your leaders? (connection, process, etc)*
    Yes
    No


  1. Are there any concerns that you would like to raise? May it be related to work or your well-being.


  1. Please choose the date in which you are answering this Survey*
    August 10, 2020
    August 11, 2020
    August 12, 2020
    August 13, 2020
    August 14, 2020
    August 15, 2020
    August 16, 2020
    August 17, 2020
    August 18, 2020
    August 19, 2020
    August 20, 2020
    August 21, 2020
    August 22, 2020
    August 23, 2020





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