Trainer Evaluation - Ken Gradowski -April Fournier (copy)

Please complete this evaluation on your trainers, Ken Gradowski and April Fournier. Thank you!

Name (optional): 


  1. Please enter your start and end date of the training class on the line below. Thank you!


  1. Instructor's timeliness in delivering the training (please check all that apply).
    Materials were distributed and the instructor was ready to begin their presentation at the assigned start time each day.
    S/he was running a few minutes late at the assigned start time each day.
    S/he was generally running late each day and materials had to be copied/prepared during breaks.
    S/he was very intent on meeting the times listed in the syllabus and, at times, hurried through some sections in order to complete the material on any given day.
    S/he had the ability to adjust the training time, depending upon class needs.


  1. How would you rate the instructor's knowledge of the material? (1 being low, 5 being high)
    1 2 3 4 5


  1. Please provide an example of the instructor's knowledge of the material presented or areas in which the instructor was unable to to answer detailed questions


  1. Instructor's ability to communicate the material (please check all that apply).
    S/he used terms that were easy for me to understand.
    S/he was too "high level" for me as a new trainee to the product.
    There was too much detail given in certain areas of the training.
    There was not enough detail given in certain areas of the training.


  1. How would you rate the instructor's use of classroom time? (1 being low, 5 being high)
    1 2 3 4 5


  1. Please provide an example of where the instructor excelled in time management or areas where the instructor could have made better use of classroom time.


  1. Effectiveness of the training material (check all that apply).
    "Real World" material was given to help me identify what a caller has for information.
    Diagrams and visual aids were utilized- when applicable- to help me understand the material covered.
    Handouts of information that a trainee will need on a daily basis were provided prior to returning to the contact center.
    Not all of the material provided during the training class was covered in the classroom.
    The class could have used more "practice time" after certain modules.


  1. How would you rate the instructor's ability to hold your interest? (1 being low, 5 being high)
    1 2 3 4 5


  1. Based on your selection from question 8, if you selected a rating of 1 or 2, please give an example of what could have been done to hold your interest.


  1. Based on your selection from question 8, if you selected a rating of 4 or 5, please give an example of the methods the instructor used to hold your interest.


  1. How would you rate the instructor's flexibility in adapting to your learning style? (1 being low, 5 being high)
    1 2 3 4 5


  1. Please provide an example of the adjustment(s) made/not made in adapting to your individual needs.


  1. How would you rate the instructor's approachability and openness to questions being asked in the classroom? (1 being low, 5 being high)
    1 2 3 4 5


  1. Please provide an example of how the instuctor offered/did not offer a comfort level for you to ask questions and/or a willingness to further discuss a particular topic.


  1. How would you rate the demonstration of tasks? (1 being low, 5 being high)
    1 2 3 4 5


  1. Please explain what tasks, if any, worked best for you, or what type of tasks would have helped you better understand the material being presented.


  1. How would you rate the amount of time allotted for questions and/or discussion of the material covered? (1 being low, 5 being high)
    1 2 3 4 5


  1. Was there too little or too much time given? Please explain your answer to question 17.


  1. After completion of the training, how would you rate your understanding of the material covered? (1 being low, 5 being high)
    1 2 3 4 5


  1. Based on your selection from question 19, if you selected a rating of 1 or 2, please list the areas or topics of the training where a more in-depth explanation would have been beneficial for you.


  1. Based on your selection from question 19, if you selected a rating of 4 or 5, please list the areas or topics of the training where an in-depth explanation was very beneficial for you.


  1. List the things (ie, training methods, materials, etc) that were helpful to you while you were training and please explain why.


  1. List the things that were least meaningful to you during your training and please explain why.


  1. Was a periodic, informal evaluation fo your progress provided during the training period? If so, was it helpful?


  1. What is your overall evaluation of the training received? Please list your comments and suggestions.