Customer Service eCourse Survey

Level II Survey for the Customer Service eCourse.
Name (optional): 


  1. The course topic and content addressed issues that were important to me and the job I do?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The course purpose, goals, and learning objectives were explained so that they were easy for an eLearning student to understand?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The course was generally well organized and easy to follow?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The course activities and assignments contributed in a positive way to the overall learning experience?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The course used straightforward technology that made eLearning a relatively simple experience?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The time allotted to complete this course (60 days) was sufficient to achieve the learning objectives?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Before taking this eCourse, I would rate my knowledge of customer service as ...?
      1 2 3 4 5  
    Excellent   Poor


  1. After taking this eCourse, I would rate my knowledge of customer service as ...?
      1 2 3 4 5  
    Excellent   Poor


  1. If I had to submit a Support Ticket for assistance, the Instructor Team responded quickly and tried hard to help with the problem?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I was able to achieve the learning objectives of this course?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I look forward to taking other eCourses in the future?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I would recommend this eCourse to my co-workers and friends?
      1 2 3 4 5  
    Strongly agree   Strongly disagree





Frank Lengel, PhD, CDFI, CWDP
Senior Instructor
Workforce Development eLearning Group
West Columbia, SC