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BCUS WAH Daily Status Update
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A red asterisk (*) indicates required questions.
Oracle ID
*
Name (LN, FN)
*
Immediate Manager
*
LOB
Airlines
Branded
Branded/Consumer Lending
Collections
DBP
Disputes Combined
Email Support
Fraud - Mail, BPM & Reports
Jetblue
Settlement
TERA
Transwork
TX Low
Tech - Reso
Others
*
Shift Date EST (MM/DD/YY)
(Otherwise Use VL/LOA/RD/EL)
*
Start Shift (EST)
06:00 - 15:00
06:30 - 15:30
07:00 - 16:00
07:30 - 16:30
08:00 - 17:00
08:30 - 17:30
09:00 - 18:00
09:30 - 18:30
10:00 - 19:00
10:30 - 19:30
11:00 - 20:00
11:30 - 20:30
12:00 - 21:00
12:30 - 21:30
13:00 - 22:00
13:30 - 22:30
14:00 - 23:00
14:30 - 23:30
15:00 - 00:00
15:30 - 00:30
19:00 - 04:00
19:30 - 04:30
20:00 - 05:00
20:30 - 05:30
(VL/LOA/RD/EL)
*
Working Mobile Number
*
Will you be able to take calls/work today?
*
Yes
No
Can't go online - Reason Category
(NA if previous answer is YES)
Power Outage
Defective Peripherals (Mouse/Keyboard/PC)
VPN Issue (No Code / VPN error)
ISP Issue (Slow Connection, Confirmed Outage)
BCUS Tools Login Issue (Citrix, etc)
Alorica Login Issue (Engage/NT)
Personal Reason
Others
NA
*
Additional comment
(NA if previous answer is NA)
*
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