Process Improvement Survey

These questions are aimed at Non-COVID processes.
Name: 


  1. Line of Business:
    Service Center
    ACT
    Leave of Absence
    Disability
    Accommodations
    Coder
    Clinical
    Program Support


  1. Communication: How can we improve our communication with our Associates? Please enter NA if you have no feedback.


  1. Communication: How can we improve our communication with our Client? Please enter NA if you have no feedback.


  1. Service Center / ACT: How can we create a better Associate experience? Please enter NA if you have no feedback.


  1. Service Center / ACT: How can we update our current processes to better serve our Associates? Please enter NA if you have no feedback.


  1. Leave of Absence: What LOA processes can be changed to improve the overall claim handling procedures? Please enter NA if you have no feedback.


  1. Leave of Absence: What recommendations do you have to improve our overall LOA claim handling procedures? Please enter NA if you have no feedback.


  1. Disability: What DS processes can be changed to improve the overall claim handling procedures? Please enter NA if you have no feedback.


  1. Disability: What recommendations do you have to improve our overall DS claim handling procedures? Please enter NA if you have no feedback.


  1. Accommodations: What Accom processes can be changed to improve the overall claim handling procedures? Please enter NA if you have no feedback.


  1. Accommodations: What recommendations do you have to improve our overall Accom claim handling procedures? Please enter NA if you have no feedback.


  1. Return to Work: What improvements can be made to the RTW process? Please enter NA if you have no feedback.


  1. Return to Work: How can we make the RTW process more accurate and efficient? Please enter NA if you have no feedback.


  1. Clinical: What Clinical processes can be changed to improve the overall claim handling procedures? Please enter NA if you have no feedback.


  1. Clinical: What recommendations do you have to improve our overall Clinical procedures? Please enter NA if you have no feedback.


  1. Coder: What Coder processes can be changed to improve the overall claim handling procedures? Please enter NA if you have no feedback.


  1. Coder: What recommendations do you have to improve our overall Coder procedures? Please enter NA if you have no feedback.


  1. Program Support: What processes can be changed to improve the overall claim handling procedures? Please enter NA if you have no feedback.


  1. Program Support: What recommendations do you have to improve our overall procedures? Please enter NA if you have no feedback.





Darlene Bailey