Practical Final Assessment NULOJIX 2020.11.05

Thank you for assisting in reviewing those trained in this program's job skills and knowledge.
Name: 


A red asterisk (*) indicates required questions.

  1. What is the name of the RSR you are reviewing?*


  1. Please use each scenario no more than once per each RSR reviewed. The scenario used for this reviewed call is:*
    1
    2
    3
    4
    5
    6


  1. Did the RSR announce program by name in the greeting?*
    Yes
    No


  1. Did the RSR acknowledge the reason for the call?*
    Yes
    No


  1. Did the RSR properly verify (HIPAA) the caller and any relevant stakeholder(s) relevant to the scenario?*
    Yes
    No


  1. Did the RSR follow proper hold requirement protocol?*
    Yes
    No
    N/A


  1. Did the RSR avoid unexplained silence?*
    Yes
    No
    N/A


  1. Based on the guidance given in the Scenarios & Agent Response Guidelines, was it evident that the RSR followed work instructions and/or program requirements?
    *
    Yes
    No


  1. Did the RSR provide you complete and accurate information?*
    Yes
    No


  1. Did the RSR follow through by providing next steps to you?*
    Yes
    No


  1. Throughout the call did the RSR remain professional?*
    Yes
    No


  1. Did the RSR use the appropriate program close?*
    Yes
    No


  1. What is the overall outcome of the call?*
    Pass
    Fail


  1. Please enter feedback on this call/scenario including reason for failure. Thank you for your assistance!*