Voice of the Agents

This is a survey to capture which parts of our system, processes, customer experience, and agent experience are working and are not working.

This survey is anonymous and we encourage you to be as honest as possible.

Your feedback will help us improve the current set-up in place.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. In terms of Best Buy systems, what do you like best?*


  1. In terms of Best Buy systems, what needs to be improved/changed?*


  1. In terms of Best Buy processes, what's working?*


  1. In terms of Best Buy processes, what needs to be improved/changed?*


  1. Based on your Best Buy call handling, what are you doing that translates to a positive customer experience?*


  1. What is it in your call handling that results to a negative customer experience?*


  1. What are the positive Best Buy related experiences you have as an agent ?*


  1. What are the negative Best Buy related experiences you have as an agent ?*





Training Team