Voice of the Agents II

How can we help?

By answering the survey below, it lets us know where we can be more effective in helping you help our customers. Share your honest thoughts.

Scale:

5 - Extremely confident
4 - Somewhat confident
3 - Neutral
2 - Barely confident
1 - Not confident at all
Name: 


A red asterisk (*) indicates required questions.

  1. How confident are you with your skills and product knowledge in terms of placing a new order in Expresslane?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of placing a new order for installation services and stand-alone haul away service in Expresslane?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of placing a new order for installation services and stand-alone haul away service in NOC(New Order Create)?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of identifying the correct SKU for an installation service?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of adding/removing items in an order in OMA?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of rescheduling an order in OMA?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of setting up an In-Home repair in FMS?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of setting up a COD Repair in FMS?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of setting up a Factory Warranty In-Home repair in FMS?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of identifying the correct SKU for a repair service?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of processing a return and exchange request?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of processing a return and refund request?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of processing a return label?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of property damage complaints?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of cosmetic damage complaints?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of giving Make Good Allowances/GC?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of giving Delivery/Install Disappoint Allowances/GC?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of handling basic troubleshooting?*
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of setting up a redo?
     
      1 2 3 4 5  
    Not confident at all  Extremely confident


  1. How confident are you with your skills and product knowledge in terms of processing Price Match request?
     
      1 2 3 4 5  
    Not confident at all  Extremely confident





Training Team