EPS Sales Call Tracker


A red asterisk (*) indicates required questions.

  1. You Employee ID
    (239335)*


  1. CID
    *


  1. Call ID
    *


  1. Line of Business
    *
    CDS
    E4P


  1. Brand*
    Automobiles Association New Zealand (AANZ)
    AARP Travel Center
    Air New Zealand
    AirAsia Go
    Alaska Airlines
    Bahia Principe
    Barceló
    BJ's Travel
    EPS EAN
    Excellence
    Grupo Posadas
    Hawaiian Airlines
    Marriott Vacations / Holidays
    MGM Resorts
    Riu
    Swoop Airlines
    Virgin Australia
    Vueling
    Others


  1. Other Brand *


  1. Product*
    Stand-alone Flight
    Stand-alone Hotel
    Stand-alone Car
    Stand-alone Activity
    Stand-alone Insurance
    Flight in Package
    Hotel in Package
    Car in Package
    Activity in Package
    Insurance in Package
    Not Applicable


  1. Booking Status
    *
    Sale
    No Sale


  1. No Sale Category

    Agent Comunicator Issue
    Amenities Not Available
    Asking for Military/Corporate/AAA/Other Discounts
    Customer Care Issues (Cancel/Re-book/Escalation)
    Customer decided to Call Back
    Customer wants to Speak Another Language
    Customer wants to Speak w Hotel
    Disagree with Payment Option
    Downscript
    Dropped Call/Disconnected Call
    Flagged by Transaction Processing
    Ghost Call/Prank Call
    Group Sales/Comp Room/Time Share/Block of Rooms
    Is this the Hotel?
    Needs to Talk to Travel Companion
    No Sale Due to Tools Error
    Other Hotel Questions
    Payment Issue
    Sold Out City
    Sold Out Hotel
    Sold Out Room
    Too Expensive/Does Not match Online Rate
    Unable to Book After Midnight
    Wants to Book Online
    Wants to review hotel details first
    Wrong Number


  1. Irregular Issues

    A2A partner call
    Atlantis error did not allow to complete booking
    Customer service on sales line
    None
    Other
    Requested to book with voucher given by partner
    United transfer for customer service
    United transfer to book cars
    -
    -


  1. Did you have to disconnect the call?
    *
    Yes
    No


  1. Agent Disconnect the call Reason
    *
    System Issue
    Caller Failed to Disconnect
    Ghost Call
    Not Applicable
    -





Edwin Fabel