CWP System Navigation

This quiz will be used by the trainer or lead coach to ensure the agent is successful in system navigation. This will be utilized during an agent's fishbowl and the trainer/lead coach will check off each item as it has been completed.
Name: 


A red asterisk (*) indicates required questions.

  1. WWID*


  1. First and Last Name*


  1. Open an owner’s account.*
    Yes
    No
    NA


  1. Verify the owner's information correctly.*
    Yes
    No
    NA


  1. Identify which club the owner is a part of (Club Wyndham Select, Club Wyndham Access, Presidential, MGVC).*
    Yes
    No
    NA


  1. Transfers the owner if they are not empowered to service them.*
    Yes
    No
    NA


  1. Identify how many points the owner has available in the next 1-3 Use Years.*
    Yes
    No
    NA


  1. Identify if the owner has any bonus points available.*
    Yes
    No
    NA


  1. Identify the owner's home resort.*
    Yes
    No
    NA


  1. Identify the last transaction that was made on the account.*
    Yes
    No
    NA


  1. Identify which booking window an owner is attempting to book in.*
    Yes
    No
    NA


  1. Book a reservation.*
    Yes
    No
    NA


  1. Modify a reservation (dates or guest confirmation).*
    Yes
    No
    NA


  1. Cancel a reservation.*
    Yes
    No
    NA


  1. Leave the appropriate notation.*
    Yes
    No
    NA


  1. Notes about the agent's system navigation (what did they do well, what do they need additional training on, etc).*





WynD Owner Services Training
Orlando, FL