Net Promoter System Training

The purpose of this training is to demonstrate how to teach the Net Promoter System at UPS and the leaders, coach and/or supervisors role.

Performance Objectives
Participants will:
◘ Understand the Net Promoter System or NPS and why UPS has adopted it.
◘ Feel confident making follow-up calls and leading huddles
◘ Understand how and when to utilize Qualtrics

Target Audience: The intended audience for the Net Promoter System (NPS) are GBS leaders and coaches.

Duration: 4.5 hours