Invalid Transfer to Relocation
Name: 


A red asterisk (*) indicates required questions.

  1. Case Owner*


  1. Relocation Reason*


  1. Case Number*


  1. Date/Time Opened (just copy the date on the file)*


  1. Stay Status (just copy the status on the file)*
    In-Stay
    Pre-Stay
    Post-Stay


  1. Booking ID (copy and paste on the file)*


  1. Agent ID (just copy the name on the file)*


  1. Week (just copy the week on the file)*


  1. Month (just copy the month on the file)*


  1. Invalid Dispute
    Yes
    No
    No, No Dispute


  1. If No for Q. 10. please proceed to Q.15 Article / Reason Supporting Dispute
    EVC declines
    Complaint about the property that the Frontline agent feels could be resolved by relocation. Try to resolve the issue with the hotel. If not possible, relocate the guest.
    Resend reservation to the hotel, if the hotel has a room available. If not, relocate the booking to another hotel.
    Guest is not able to access the property and suspects it is closed.
    Hotel cannot accommodate guest in room originally booked.
    Out of Scope


  1. Corrected User (leave it blank if the correct user, otherwise indicate correct user)


  1. Is It Valid Dispute?
    Yes
    No


  1. Dispute Comments or Invalid Transfer Comments


  1. Remarks: Summary of Customers Concern