Subliminal Messaging

Usage of APOR / SAT HACKS
Name: 


  1. UID (w/o 'u')


  1. Conversation ID


  1. Agent used 'Accurate'
    Yes
    No


  1. Agent Explained 'Policy' Correctly
    Yes
    No


  1. Agent offered Alternative Options
    Yes
    No


  1. Agent informed customer that an email will come through (Confirmation / Promotional)
    Yes
    No


  1. Before ending the call, Agent asked Issue Resolution Question

    Yes
    No


  1. SAT Question for this call
    SAT
    INDIFF
    DSAT





Ana Marie Sanchez