Service Recovery - **NEW**

Please transfer your Service Recovery entries here!!
Name: 


  1. Agent's UID w/o the 'u'


  1. Product
    Air
    Hotel
    Car
    Package


  1. Intent
    Exchange
    Cancel
    B&R
    Reconfirm
    Accounts
    Rewards
    Others
    Change


  1. Conversation ID


  1. Itinerary Number


  1. Reason for Service Recovery
    Potential DSAT
    Complex Concern
    Commendation
    Reinforce Resolution
    Long Wait Time
    Multi-Channel Interactions (Repeat Caller, etc.)


  1. Call Outcome
    Resolved
    For Follow-up
    Unresolved
    Feedback Taken, Resolution Reinforced, Self-Serve Option given


  1. Floor-Walker / TL Name (First, Last Name)





Ana Marie Sanchez