***PILOT STAGE*** - In-Stay Complaint - V4

Track In-Stay complaints ONLY that were transferred to Reservation Services. Only choose from the list of in-stay complaints as itemized on Agent Help 40129. (Updated as of 12/10)
Name: 


A red asterisk (*) indicates required questions.

  1. What is the guest complaining about?*
    Recreational facilities/activities - swimming pool, gold course, spa, kid's activities
    Room Type - Accessible rooms, adjoining rooms, smoking/non-smoking room
    Room condition - not ready at check-in, dirty room, noise complaints, room location
    Room amenities - kitchenette, appliances, internet, rollaway bed, jetted tub/jacuzzi
    Hotel condition - construction ongoing, unenforced COVID policies
    Hotel policies - incorrect check-in age listed, changed to adults-only from family-oriented
    Hotel personnel - rude, discriminating (race, religion, political preference, etc..), received poor service because they booked with Expedia/Hotels.com
    Hotel services - housekeeping advertised but not proactively offered, food quality was poor or the restaurant not as described.
    Hotel amenities – parking facility
    Double-billed
    Net Rate Disclosure
    Out of Pocket Expenses


  1. Indicate booking number*


  1. Was it validated with the Supplier?*
    Yes
    No


  1. Transferred to Reservation Services?*
    Yes
    No





Ana Marie Sanchez