Local Supervisor Take Over


A red asterisk (*) indicates required questions.

  1. Supervisor Employee ID (Do not include U)**


  1. Agent’s Username(wmn log-in) *


  1. Chat Id*


  1. Itinerary*


  1. Product  *


  1. Intent  *


  1. Others


  1. Summary*


  1. Agent Coaching Opportunity*


  1. Agent Coached?*
    Yes
    No


  1. Issue/Case Resolved?  *


  1. Callback Time and Instructions*


  1. Supervisor's Scase Number*





Ana Marie Sanchez