Lodging Escalation Tracker

All Supcalls taken are to be tracked diligently.
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A red asterisk (*) indicates required questions.

  1. Respondent Name (Sup Name)*


  1. Agent SSO (wmn****)*


  1. Escalation Date (Shift Date)*


  1. Itinerary Number*


  1. Product*
    Hotel / Lodging
    Rental Car
    Activity or service
    Package or multiple items
    Travel insurance


  1. Intent*
    Best price guarantee
    Billing and refunds
    Cancel
    Change
    Complaint
    Coupon and promotion
    Create booking
    Exchange
    General questions
    Information
    Missing reservation
    Name change / correction
    Reconfirm
    Rewards earn
    Rewards redeem
    Special service request


  1. Call Summary*


  1. Resolved?
    Yes
    No


  1. Sup Outbound Call Date (Shift Date)*


  1. Follow up Call date (Shift Date)*


  1. Endorsed to (Sup Name)*





Ana Marie Sanchez