GDS Agent Call Tracker

Track all calls accurately
Name: 


A red asterisk (*) indicates required questions.

  1. UID (w/o 'u')*


  1. Itinerary Number*


  1. Conversation ID*


  1. Product*
    Flight
    Hotel
    Car
    Package
    Others


  1. Travel Stage*
    Pre Travel
    Enroute
    Post Travel


  1. Customer Need*
    ASC
    Billing and Refunds
    Cancel
    Exchange
    Name Correction
    New Booking
    Others
    Reconfirm
    Void


  1. If AOB was made, select supplier/dept*
    Airlines
    ASC
    Car
    CAT
    Hotel
    Name Correction
    Others
    N/A


  1. Reason for AOB*
    Changes not reflecting in GDS
    Ticket Validity Concerns
    Refund Request
    Urgent Ticketing
    Others
    Cancel / Change Request
    Ticket Under Airline Control
    Confirm / Help needed with Ticket Status
    Waiver Request


  1. AOB Approver*


  1. If SR was raised / Email Sent, please select below
    Airline
    Hotel
    CAT
    SR Call Back (Supervisor Intervention)
    Others





Ana Marie Sanchez