FTC Agent Help Topics: Current vs. Future

Answer all questions while doing a side-by-side comparison of the current AH topic vs. the upcoming (to be shared). Keep it objective and put yourself in a new agent's shoes.
Name: 


A red asterisk (*) indicates required questions.

  1. It is easier to understand the contents, instructions and conditions in the new layout vs. the old layout of the Help Topic*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I am less likely to ask questions about how to interpret the Help Topic (new layout)*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. It takes less effort to review the article in its new layout, compared to the old*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Are there any other details that you wish to see in the help topic that will help you in supporting FTC Policy related calls? *


  1. Any other feedback to improve your experience when referring to Agent Help Topics?*


  1. Your Location*
    Manila
    Iloilo


  1. Your Role*
    Team Leader
    Red Hat
    Front Line Agent
    Quality
    Training





Ana Marie Sanchez