RESOLVE WITH CARE
Name: 


A red asterisk (*) indicates required questions.

  1. Issue Comprehension

    YES
    NO
    NA


  1. Acknowledgement (of Stated and Unstated Needs)
    YES
    NO
    NA


  1. Courtesy & Etiquette
    YES
    NO
    NA


  1. Assurance & Ownership
    YES
    NO
    NA


  1. Positivity
    YES
    NO
    NA


  1. Effort
    YES
    NO
    NA


  1. Offering Solution
    YES
    NO
    NA


  1. Customer Satisfaction

    YES
    NO
    NA


  1. CALL SUMMARY*


  1. ACCOUNT*


  1. LOB*


  1. AGENT NAME*


  1. AGENT UID*


  1. CALL DATE*


  1. CALL ID*





Ana Marie Sanchez