CCR Scrubbing Form (Non-Lodging & Lodging) - 2022

Welcome!
Detractor scrubbing form for Non Lodging and Lodging Chats.
Kindly Fill Out the Form Properly
Name: 


A red asterisk (*) indicates required questions.

  1. Agent Name
    (Last Name, First Name)*


  1. Agent Skill  *


  1. Team Lead*


  1. Itinerary No.*


  1. Conversation ID*


  1. Chat Date
    (MM/DD/YYYY)*


  1. Evaluation Date
    (MM/DD/YYYY)*


  1. CCR Period  *


  1. AHT*


  1. Valid Repeat 


  1. Intent  *


  1. If others - Please Specify


  1. Subintent  *


  1. If others - Please specify


  1. Brief Summary*


  1. Reason for Callback   *


  1. If other - Please specify


  1. What could have been done to avoid a repeat (Agent Related)*





Ana Marie Sanchez