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UA Voice: Call Back Tracker
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Name
:
UID
Itinerary Number
Conversation ID
Duration of Call Before Disconnect
<1min
1-5 mins
5 mins +
Customer Verification
Verified
Not Verified
Was Call Back Done?
Yes
No
Call Back Outcome
Yes - Spoke with Customer - Resolved
Yes - Spoke with Customer - Not Resolved
Yes - Left VM
No - VOCP Error Message
No - No Customer Details Available
Email Sent
Yes
No
N/A
Sup Name (Last Name, First Name)
Site
WNS MNL
WNS ILO
WNS MUM
Ana Marie Sanchez
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