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Name
:
A red asterisk (*) indicates required questions.
UID
*
OB Call for
Airlines
No - AOB Referred Customer to the Airlines
Hotel / Car
Customer
*
If Vendor, please select below
AA
B6
BA
DL
AS
Spirit
Qantas
Qatar Airways
Aeromexico
TAP - Portugal
Air Asia
PAL
Frontier
Cathay Pacific
Emirates
Iceland Air
HA
Customer - UOB
Interjet
JL
KLM
UA
Hotel
Other - Airlines
Other - Car
*
Wait-time (hh:mm - format)
*
Reason for OB
Customer Disconnected
Confirm Changes
Confirm / Help needed with Ticket Status
Ticket Under Airlines Control
Waiver Request (No Waiver Available)
Rules not reflecting in GDS
Customer was referred back to Expedia
Verify Ticket Validity
Confirm ASC - General
Confirm ASC - COS allowed for Re-protection not available
Confirm Flight Availability - Available in Website but not in GDS
*
Approval
Approved
Not Approved
*
Reason for not approving
Information Available in tools / Website
Not Allowed per Process (LCC)
N/A - Approved AOB
*
Approver
Supervisor
RH
Quality
DM
Others
*
Conversation ID
Itinerary Number
Ana Marie Sanchez
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