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Genesys Implementation Survey
Thank you for making Phase I of the Genesys phone system transition as easy as possible. This survey is 100% anonymous. We want your feedback in order to make the next phase even better. Select the rating that best applies.
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- Excluding any technical issues with webex, the training content was easy to understand and appropriate for Phase I of the Genesys implementation.
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- The live demonstration provided during training was easy to understand and appropriate for Phase I of the Genesys implementation.
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- The post training resources (written content and live support "bridge") were helpful during the first few days after go-live.
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- After go-live, I joined the live support "bridge" on microsoft teams:
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- I look forward to additional capabilities with Phase II.
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- Overall, rate the implementation.
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- Tell us what went well.
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- Recognizing the magnitude of implementing a new system across an entire business unit, what could have made the implementation easier?
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