FAQ Tracker - Nesting

Track all questions from agents. This will be reviewed during offline activities
Name: 


  1. UID w/o "u"


  1. Call Intent
    Cancel
    Exchange
    Change
    Complaint
    Reconfirm
    Rewards
    Billing and Refunds
    Create New Booking
    Name Correction
    Agent / Site / Customer Error
    FTC / MCO - Inquiry
    FTC / MCO - Redemption
    ASC Inquiry
    Others


  1. What type of Question was asked
    Confirmation of Process Steps
    Unfamiliar with Process
    Confirm how and what to say (delivery)
    Confirmation if review/research is correct
    Unusual Customer Scenario
    Supervisory Call
    Tool Error
    Others


  1. Details of the Query (Actual Question of the agent)


  1. What response was given (Include Specific HT as needed)





Ana Marie Sanchez