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Agero Nesting Survey
Hello! Thank you for taking the time to answer this survey. The results of the survey will be used for feedback and improvement of the overall nesting experience.
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- Is the Support given during nesting period effective to master the account?*
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- Having nesting on site is better than doing it through online (i.e. zoom, ms teams)?*
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- 5 Days Nesting is enough for me to be equipped in this program*
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- The opportunities encountered has been discussed and addressed properly?*
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- The Q&A discussion during pre and post shift huddle helps address different call types properly*
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- The feedback given to you helps you improve your call handling*
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- The nesting support provided help helps you to navigate your tools and resources as you receive calls daily*
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- Do you think nesting agenda helps you to master the process of the account? Why?*
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- What type of support you need to master or atleast be familiar with the processes of the program?*
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- How do you want to be supported when encountered a difficult call?*
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- What are the areas that needs to be improved in nesting? (Navigation, Call handling, Function of Agero, etc.) Why?*
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