FTC Agent Call Tracker - (copy)
Name: 


A red asterisk (*) indicates required questions.

  1. UID (w/o 'u')*


  1. Itinerary #*


  1. Conversation ID*


  1. Product*
    Flight
    Package
    Car
    Hotel


  1. Travel Stage*
    Pre Travel
    Enroute
    Post Travel


  1. Intent*
    Inquiry - Ticket Validity
    Inquiry - FTC Amount
    Inquiry - MCO
    Inquiry - Policy (routing, name change, preferred airline)
    Inquiry - ASC Other Flight Options
    Inquiry - Travel Alert (if travel is impacted)
    Inquiry - ASC Refund / Credit
    Inquiry - Others
    Execute - Phase 4
    Execute - Purge
    Execute - Voluntary Exchange
    Execute - Others
    Execute - Name Correction
    Execute - Cancel
    Execute - Cancel due to ASC
    Execute - New Booking using MCO
    Others


  1. Count of PNRs Processed*
    1
    2
    3
    >3


  1. IRROP-Related*
    Yes
    No


  1. IRROP Name / Category*


  1. Case Notes*


  1. use GEVR?*
    Yes
    No





Ana Marie Sanchez