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GDS Agent Tracker – June
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Name
:
A red asterisk (*) indicates required questions.
UID
*
Itinerary Number
*
Conversation ID
*
Product
Car
Flight
Lodging
Package
*
Travel Stage
Pre Travel
En-route
Post-Travel
*
Customer Need
ASC - Inquiry
ASC - Process
B&R
Cancel
Exchange
Name Correction
New Booking
Reconfirm
Redeem FTC
Void
Others
*
If AOB was made, why?
Changes not reflecting in GDS
Confim Changes
Confirm / Help Needed with Ticket Status
Refund Requests
Ticket under airline control
Ticket Validity Concerns
Urgent Ticketing
Waiver not available in Website/AH
Waiver Request
No AOB done
*
AOB Approver
Aaron Paul,Rebusora,Perez
Anthony Rivan,Alagar,Decembrada
Antonette,Datuin,Fernandez
Bella Vanessa,Trisinio,Baybay
Benefrance,Halili,Sioco
Brigitte Ann,Garen,Magarro
Brizel,Velasco,Torres
Clarence Gio,Maravilla,Dayo
Clarissa Mae,Saballa,Ang
Dandan,Israel,Tiu
Diana,Acebedo,Azores
Dianne Louise,Samonte,Nadela
Edmar,Torrefiel,Elcarte
Erleen Shaquille,Duque,Soriano
Ervin,Cancayda,Sing
Fides,Gahoy,De Jesus
Frences,Aquino,Vicada
Gladys,Guemo,Dichoso
Janice,Puerta,San Luis
Janise Joy,Rabelas,Bajon
Jennelyn,Tolentino,Sevilla
Jesel Jean,Dela Cruz,Casas
John Mar,Galang,Santos
John Mark,Miday,Extremadura
Johnalyn,Mabasa,Cabagui
Karen,Cabral,Bautista
Katherine,Leonen,Mallare
Kelvin,Tabernilla,Ventura
Love,Mabitad,Brazal
Lyka,Banaga,Bayos
Ma Mercy Ditha,Dizon,Aquino
Maria Jesusa,Fallarna,Merabona
Maricar,De Asis,Vergonia
Marithel Joice,Pugna,Manalili
Mark Joseph,Faala,Acosta
Marve,Seman,Asor
Mary Jean,Almerol,Chavez
Melanny,Manlutac,Uba
Mervilyn,Bucad,Espejo
Michael Albert,Tirol,Estigoy
Pricilla Kaye,Garcia,Tan
Redfield,Jamorawon,Culminas
Renalyn,Tacusalme,Alipio
Risen Ray,Alonzo,Logarta
Rose Ann,Nudelo,Delos Santos
Ruben,Sinsano,Torregosa
Sylvia,Ramilo,Rance
Toni Rose,Libut,Tadina
Viernaliza,Mendoza,Tomida
Wellamae,Marquez,Tabaya
Others
N/A
*
SSO Provided?
*
Yes
No
Call for Possible CCR?
*
Yes
No
Possible Reason for Customer Call Back
Undecided
No Self-Serve Available
Unable to Call Customer Back
Others
*
Use GEVR
*
Yes
No
Ana Marie Sanchez
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