Airline Help Desk
Name: 


A red asterisk (*) indicates required questions.

  1. Date Received ( mm/dd/yy )*


  1. Conversation ID*


  1. Itinerary
    *


  1. PNR*


  1. Call Intent*
    Airline Schedule Change
    Cancel
    FTC Redemption
    Pre-Travel Exchange
    Voluntary Change
    Billing and Refunds
    Name Correction
    Others


  1. Customer Callback Number*


  1. Airline Code ( 2-letter code )*


  1. Agent Full Name*


  1. TL / RH*


  1. Detailed Reason for Call out*


  1. Airline OB Resource*
    Marilou Endaya
    Mailyn Zarsuela
    Roberto Dasmarinas Jr
    Charmaine Collantes
    Others


  1. Valid*
    Yes
    No


  1. If Invalid, Why


  1. Airline Wait Time ( format 0:00:00)*


  1. Airline's Response*


  1. Applicable Waiver Code


  1. Reached Customer *
    Yes
    No


  1. Customer OB Resource*
    Marilou Endaya
    Mailyn Zarsuela
    Roberto Dasmarinas
    Charmaine Collantes
    Others


  1. Callback Attempt*
    1st
    2nd
    3rd
    NA


  1. Outcome*
    N/A
    Successful
    Re-scheduled


  1. Action Taken*


  1. Case Closed*
    Yes
    No





Ana Marie Sanchez