QUIA - Internal Calibration Form

Please read carefully the choices in 'Callback Contributor Level 1' when choosing the related process under Agent Related. Thank you!


A red asterisk (*) indicates required questions.

  1. Supervisor Name*


  1. Primary Reason for Contact (1st Call) - WNS Call Lvl 1  *


  1. Primary Reason for Contact (1st Call) - WNS Call Lvl 2  *


  1. Callback Contributor Lvl 1  *


  1. AGENT RELATED  *


  1. IF YOU CHOOSE -Performed Incomplete process-
      *


  1. IF YOU CHOOSE -Performed Incorrect process-  *


  1. IF YOU CHOOSE -Incomplete information provided-  *


  1. IF YOU CHOOSE -Incorrect information provided-  *


  1. CUSTOMER RELATED  *


  1. PROCESS VENDOR RELATED  *


  1. TECH, TOOLS RELATED  *


  1. Description of level 2 & 3*


  1. Shift Line*


  1. Week Off*





Ana Marie Sanchez