8/29 Claims Employee Satisfaction Survey - (copy)

Manager Employee Satisfaction survey. This feedback is to help us continue to make improvements in the workplace. It is about your experience with the manager you directly report to and your overall satisfaction working at AIG. Please be honest in your responses as this survey is completely anonymous.

Your feedback is important, needed and very much appreciated. We are pushing for 85% participation to have a good representation of the call floor.

Some questions that will require an answer of “Never”, “Rarely “Sometimes”, “Mostly” or “Always”.

Your overall satisfaction questions will be a scales of 1-10.

1 represents “I totally disagree, I am very unsatisfied with AIG.
5 represents “I’m neutral, I am just here.”
10 represents “I totally agree, Everything is Awesome.”


A red asterisk (*) indicates required questions.

  1. My manager is: *
    Kimberly McCrae
    Crystal Carpenter
    Carolyn Basham
    Jessica Maitland
    Aimee Devarenne


  1. My manager keeps me informed of my goals and performance. *
    Never
    Rarely
    Sometimes
    Mostly
    Always


  1. I have at least one monthly 1 on 1 meeting with my manager.*
    Never
    Rarely
    Sometimes
    Mostly
    Always


  1. My manager motivates me to do well.*
    Never
    Rarely
    Sometimes
    Mostly
    Always


  1. My manager is available when I need help*
    Never
    Rarely
    Sometimes
    Mostly
    Always


  1. I feel comfortable asking my manager for help.*
    Never
    Rarely
    Sometimes
    Mostly
    Always


  1. My manager is knowledgeable and can help me if needed. *
    Never
    Rarely
    Sometimes
    Mostly
    Always


  1. I have the tools I need to be successful in my role. *
    Never
    Rarely
    Sometimes
    Mostly
    Always


  1. How would you rate your direct manager's performance on a scale of 1-10? (1 meaning LEAST satisfactory performance, 10 meaning MOST satisfactory performance)*
     
      1 2 3 4 5 6 7 8 9 10  
    Least Satisfactory Performance  Most Satisfactory Performance


  1. Please elaborate on your above response. Why was this particular rating chosen?*


  1. How would you rate AIG as a place to work on a scale of 1-10? (1 being LOWEST possible rating of the workplace, 10 being the HIGHEST possible rating)*
     
      1 2 3 4 5 6 7 8 9 10  
    Lowest Possible Rating  Highest Possible Rating


  1. Please elaborate on your above response. Why was this particular rating chosen?*


  1. What suggestions do you have for the management and/or department for improvement?